Tenant Web Access (“TWA”)
We offer Tenant Web Access, where you can access your account and make payments online. To create your account, click TWA Login below. Ask your Community Manager to email you your TWA account set up letter as you will need your account number to login. Setting up rental charge payments via bank transfers will allow you to avoid any transaction fees, however you can also make credit card payments on the TWA portal (credit card fees are charged directly by a 3rd party processor).
Using the TWA, residents can:
View unpaid charges
Make payments
Create a service ticket (issue) to report a non-emergency issue (for emergencies, please call 911 and our office)
Manage payment options
Other Payment Options for Residents
Payments can also be made at the property directly via check or money order (no fees apply).
Residents can also make cash payments for rental charges through the Cash Pay program. The Cash Pay option allows you to pay rental charges using cash at one of ~30,000 convenient CheckFreePay locations across the country, including at major retailers like Walmart and Kmart. Please request your Cash Pay slip from your Community Manager to begin the process. Use of CashPay may incur fees paid directly to the retailer.
Notice to Colorado Tenants: Tenants can mail a written notice of an uninhabitable condition to the following address: 548 Market Street, #50631, San Francisco, CA 94104, or hand deliver it to the Community Management Office, by email at the following email address: info@felixprop.com, or through our online tenant portal or platform with a web address of: www.pcpequity.twa.rentmanager.com.